Posts Tagged ‘shoes’
The Value of Good Customer Service (or Why DSW *Still* Sucks)
You might want to refer to the The Value of Testing Your Shopping Cart (or DSW Sucks) to catch up with this drama, and be sure to read the existing comments.
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So, I wrote “Kelly” after responding to her post. No response, other than an automated verification that she read my email. I waited a week. No response. I wrote her again, asking if she posted on Style & Angst just to make DSW look good. Though she read the email almost as soon as she received it, she waited until the next day to respond to me with an apology, an explanation as to the shopping cart issue, and the promise of a $25 gift card that she would have “Hernan” send me so I could use it right away. Apparently “We would love for you to have them” actually means “We would love for you to buy them but we’ll give you something off so you’ll shut up about DSW.”
I waited through the afternoon and evening for the “gift card I could use right away.” Nothing. The next afternoon the gift card finally showed up and an hour later I received an apology from Hernan stating, “I wanted to apologize to you for the delay in your $25 DSW gift card. Please know that we value your business and would like nothing more than a chance to win back your confidence in DSW’s shopping experience.”
So, let’s see… I spend a couple hours of precious time shopping on DSW that are completely wasted because their cart doesn’t recognize PA as being part of the United States. I complain about this on my own blog and Twitter. One of their reps jumps to respond and tells me that to make it up to me she would “love for me to have” one of the pairs of boots I was trying to purchase. When I respond to her at *her* request, she ignores me for a week. Actually, she ignores me for a week and until *I* write her a second time. Then she attempts to placate me with a $25 gift card (quite a bit different from what one would assume “we’d love for you to have them” means, doncha think?). Then there’s a delay of yet another day before they even get around to sending me that. And they think they are going to “win back my confidence?” I’d laugh hysterically if I didn’t find this meaningless sound bite as pathetic as I do.
DSW? FAIL. You can delete my $25 gift card, I won’t be using it.
So in conclusion, I stand by my original opinion… don’t shop at DSW, they wouldn’t know customer service if they stepped in it.
Filed under: Angst
The Value of Testing Your Shopping Cart (or “DSW SUCKS”)
So, I’ve got a splitting headache between working on the site and inhaling enamel fumes, so I decide I need to take “the cure.” My cure? Shopping of course! Duh!
I wanted to try somewhere new so I traipsed on over to DSW (you’ll have to find it yourself, I will not link to them) because I’ve never shopped there and we’re getting into “Boot Sale Season.” I figured I might be able to pick up a few goodies I could review on the site for you guys.
So, I spend some time checking out every pair of boots on the site, and of course take a gander at the handbags. When I figure I’ve used up all the “free time” I can allow myself to get away with, I trim my $1000 cart (which included a killer pair of booties of which there was *one* pair left… in MY size!) down to $300 or so (no reason to go nuts on a first-time experience) and proceed to check out. I fill everything out as I have five million times before and the cart throws me an error. This particular error *really* puzzles me so I recheck everything to make sure I didn’t typo something (maybe I’m still buzzed from the fumes). Everything looks fine.
I click. Error.
I check AGAIN. Everything IS fine. ABSOLUTELY PERFECT.
I click. Error.
Well now. Apparently PA has seceded from the U.S. and nobody told me. At least that’s what DSW insists… my simple address at which I’ve lived for six years and used in umpteenthousand shopping carts is not a U.S. address. News to me! Maybe I’d better alert the Philadelphia Inquirer, I’m sure it will be news to them as well.
Might want to do something as simple as testing your cart, DSW. This stupidity not only lost you a sale, it earned you some really bad press, which I will be sharing with my Twitter peeps as soon I post this.
My time is precious to me, much too precious to be wasted by a lame website that can’t be bothered to play by “Site Building 101″ rules. So, dear readers, I suggest you don’t take the chance of wasting yours either… shop somewhere else! ANYWHERE else!
Now… anybody know where I can get a pair of these cute Steve Madden booties in a 8.5? Anywhere other than DSW, of course.
Filed under: Angst
Paris Fashion Week: To-DIE-For Dior!
I looooooove Dior. The blossoms, the colors, the over-the-top gurly gurl fashion. LOVE IT LOVE IT LOVE IT. And this year at Paris Fashion Week, John Galliano has done it again.
There are no words to describe Dior couture, so I will let the video do the speaking for me. The shoes are divine! And the hair… GORGEOUS! I love the balloon “rats,” that’s just ingenious! Dior has most decidedly kicked off fashion week with a BANG! Or maybe that was just a balloon popping. Either way, I’d hate to be a designer in a position to follow Dior, there’s just no comparison.
It just don’t get better than this, folks.
Filed under: Style
What do High Fashion Models and Chihuahua’s Have in Common?
Apparently, they both wear ridiculously large things on their feet.
Alexander McQueen‘s Armadillo shoes on the catwalk
Chihuahua wearing cheeseburger shoes – Photo by William Hundley
Filed under: Style
Armadillo Angst
Apparently a few models are abdicating the Alexander McQueen throne and are refusing to walk the catwalk in his treacherous armadillo shoes, and McQueen is declaring “Off with their heads!” in return. I mean really, who can blame them? Not only are they dangerous, they gotta weigh more than the models who are expected to wear ‘em.
Read the full article at the Huffington Post.
Filed under: Style, Angst
The Implications for Cinderella? Devastating.
How friggin’ KEWL are these? My husband just told me I could buy a pair if I promised not to lose them.
The Invisible Shoe by Andreia Chaves
Can you imagine trying to keep them clean, tho? You’d have to carry Windex in your handbag along with everything else you just might need. Oh wait… I probably already do.
Filed under: Style
Ow
I know Armadillo shoes have been big in Japan for a couple/few years now, but Alexander McQueen??? Say it isn’t so!
Watch the Alexander McQueen show that took place at Paris Fashion Week yesterday and his models walking in these things like it’s nothing. And people think modeling is an easy job. HAH! A head’s up… this is Paris, where people actually celebrate the human body without having a conniption. There’s mild nudity in the film at the beginning of the show and briefly in the show. That is if you think a woman with breasts smaller than what I expect Christian Siriano‘s are actually qualifies as nudity.
While I appreciate the beauty of appearing to be walking en pointe when viewed from the front, there is nothing beautiful about these shoes when viewed from the side. And I had to watch the video twice to notice the clothes, an advantage the show’s audience certainly didn’t have. No worries though, they didn’t miss anything.
<blink>
Hmmmm… maybe now I know why McQueen thought the shoes were a good idea.
Filed under: Style, Angst
