LongLocks Boutique Ordering Information
LongLocks HairSticks and accessories are one-of-a-kind works of art for your hair, and are perfect as a romantic gift or a well-deserved indulgence. We ship our designs worldwide, and offer several payment methods from which you may choose; VISA, Mastercard, Discover Card and PayPal (through which you may also make your purchase via American Express or balance transfer). Additionally we offer our own LongLocks LockAway layaway plan, available for most items in the boutique.
LongLocks LockAway is our popular layaway plan and is available for most LongLocks HairSticks Boutique purchases, including Waltzing Willow jewelry and the designer accessories listed in Susan's Closet. Depending on the design(s) you choose, the total of your order will be divided into two or three payments, due every 30 days (the number of payments will appear after "LockAway" on each item in the shopping cart). Each total order is charged a single $5 non refundable processing fee, which is added to your first payment via your chosen LockAway shipping method. You may use any of our accepted payment methods with the LongLocks LockAway Plan and your credit card payments will be billed automatically on an established schedule. Purchases of first and limited edition designs made via LockAway are mailed our first scheduled shipment after the final payment is received. Special order designs are added to our work schedule after the second LockAway payment is made.
All orders over $125 ship FREE domestically!
We ship worldwide
If a LongLocks LockAway order is canceled for any reason all previous payments will be refunded via the same method made, less the $5 LockAway fee. While you cannot add to an established LockAway order, you are welcome to establish as many LockAway orders as you like.
Items purchased on LongLocks LockAway are not qualifying LongLocks HairSticks Collectors Club purchases and do not earn Collectors Club credit nor discounts, and are not eligible for any boutique sale discounts; however, an earned Collectors Club gift certificate or boutique gift certificate may be applied toward each design reserved on LockAway.
With the exception of Express Mail, domestic shipments are usually made twice a week. Standard shipping fees for orders less than $125 sent anywhere in the United States via first class mail is $7.75. Orders over $125 ship FREE domestically! LongLocks HairSticks Collectors Club members are entitled to free domestic shipping on orders over $100. High value shipments, including those made by Collectors Club members, may be subject to additional insurance fees. Orders to APO/FPO addresses ship via Priority Mail only. International orders are shipped once weekly via insured registered mail and are shipped only to the verified billing address. USPS Express Mail orders placed before 5pm are shipped the next morning.
Because our ready-to-ship first edition designs tend to sell very quickly, most designs in the boutique are categorized as special orders (all special orders are clearly marked on the item description page from which orders are placed, in your order confirmation, and in your receipt). Each special order design is a new, one-of-a-kind version of the first edition design, and are scheduled to be created as they are ordered. Because an important part of the LongLocks Philosophy is that, with very few exceptions, every LongLocks HairSticks design is unique, I never exactly duplicate a design; therefore, a very small change is incorporated into every special order version, thus ensuring you alone possess the design you choose. Please feel free to contact me if you would like me to create your own personal version of an existing design you see anywhere in the boutique (including pages other than the catalog, such as in our Testimonials and Design Gallery or in the Collectors Gallery), and I will be happy to design one for you in an unretired style if I still have the necessary focal components in my collection.
To protect everyone involved, all LongLocks packages are shipped insured. More likely than not a missing package will eventually arrive. Apparently the USPS is well aware of this as we cannot make a claim for a missing package until 30 days from the date of shipment (the wait is longer for most international shipments). In the unlikely event a claim actually does have to be filed, please be patient during the process as it is by no means a quick one and we're both at the mercy of the USPS. Please note that if a package you were sent does not arrive you must contact us within 45 days of when you were sent notice that the item was shipped in order for a claim to be made and your items replaced or refunded. If a package shipped to any address fails to arrive safely, we reserve the right not to subsequently ship to the same address.|
I always have hundreds of special order designs on my schedule and I work as fast as humanly possible while maintaining the exceptional quality of my hair jewelry. Please allow approximately 8-10 weeks for completion of one special order design (longer for multiple designs). It is important to note that all timeframes are approximations and will fluxuate depending on our current workload and the number and types of designs in your order. We promise it will be worth the wait!
Because you are purchasing the design service for your one-of-a-kind jewelry as well as the jewelry itself, your card will be charged when you place your order. Before work begins, special orders may be canceled and all charges will be refunded. Once work has begun on a special order design, it cannot be canceled. We will notify you once your special order design is pending shipment and if you choose to add a first or limited edition design to your order we will waive all additional shipping fees, including items added to international orders! (Insurance fees may apply in instances of larger orders). Special order designs may be returned for store credit or exchange only.
|A Gift-Giving Hint for Special Order LongLocks Designs--We've Got You Covered no Matter how Late it Is! If you would love to present a special order LongLocks hair jewelry design as a gift but know we cannot meet your timeframe, rest assured that you're in good company, we've helped with this issue lots of times! Simply contact us (or drop us a note in the shopping cart Feedback field) and we will be happy to email you a printable copy of your design(s) with the pricing information removed. Once presented tied up with a pretty ribbon and an acompanying explanation that a one-of-a-kind version of the pictured jewelry is in the process of being designed and hand crafted just for the recipient, you'll have what has successfully proven time and again to be a very effective way of giving treasured LongLocks hair jewelry that you've special ordered for a very special someone! Hugs and kisses are guaranteed!
||"I received the hair sticks. They are absolutely gorgeous!! The girl I gave them to cried when she opened her gift."
-Steven M. S.
|If you would prefer the recipient of your special gift be able to choose the LongLocks hair jewelry design that personally speaks to them, we also offer LongLocks Gift Certificates, and are even happy to send them via email 365 days a year if you've found yourself stuck at the very last minute!|
We ship LongLocks Boutique gift certificates anywhere in the world via first class mail free of charge. We are also happy to deliver gift certificates via e-mail 365 days a year! Gift certificates may be purchased in $50, $100, $150, $250 and $500 denominations (if you would prefer a gift certifcate in a denomination other than those listed, please feel free to contact us and we'll be happy to help you out). Gift certificates may be redeemed for a full year from the date of issue. Purchases made using LongLocks Boutique gift certificates do not earn LongLocks HairSticks Collectors Club credit; however, these purchases do qualify for the Collectors Club discount (please be sure to include your Collectors Club ID with your order).
Because of the overwhelming demand for LongLocks hair jewelry we currently are unable to accept requests for custom work.
Unfortunately, because LongLocks HairSticks designs are one-of-a-kind, it is impossible to print a paper catalog that would remain current for any length of time. The online catalog is maintained on a daily basis and is always current.
LongLocks HairSticks are guaranteed to please! Unworn first edition hair accessories and unworn Waltzing Willow jewelry (excluding earrings) may be returned for exchange, credit or a full refund less any shipping or associated fees if returned to LongLocks in their original packaging and condition within ten days of arrival at their destination (as reported by the USPS Delivery Confirmation status report). Special order designs may be returned for store credit or exchange. Our apologies but we cannot accept returns on earrings or worn jewelry.